FAQ

How do I know if a product is in stock?

• The easiest way to check if a product is in stock is to look for the "Add to Cart" button on the product page. If the button is available, it means the item is currently in stock and ready to be ordered.

What happens if an item is out of stock?

• If an item is out of stock, you will not be able to add it to your cart. However, you can sign up to receive an email notification when the item is back in stock, so you can be one of the first to know when it becomes available again.

How often do you restock your products?

• We restock our products on a regular basis, but the frequency can vary depending on the item. Some products are restocked weekly, while others may take longer to become available again. You can sign up for email notifications to stay up-to-date on when a specific product will be restocked.

Can I place an order for an out-of-stock item?

• No, you cannot place an order for an out-of-stock item. However, you can still add it to your wishlist and purchase it when it becomes available again.

What if I have a question about a product's availability?

• If you have a question about a product's availability, please don't hesitate to contact our customer service team. We'll be happy to provide you with more information on the product's availability and help you find an alternative if necessary.

Can I cancel my order if an item is out of stock?

• Yes, you can cancel your order if an item is out of stock. If you've already placed your order and a product becomes unavailable before it can be shipped, we'll contact you to let you know and give you the option to cancel the order or choose an alternative product.

I just placed my order. When can I expect it to be delivered?

• Orders will be delivered within 2-3 business days after the order is successfully placed.
• If you are a subscriber, we guarantee delivery before there is any possibility of food shortage. You are able to edit the delivery window as well.

Where do you deliver and what are your rates?

• We deliver everywhere in Spain and Philippines at a fixed cost. 

I haven't received an email confirmation of my order. What should I do?

• Kindly check your junk or spam mail. If it's not there, please contact our store or email us at hello@mcduffy.co and we will resend it for you.

I have a problem with my order. How can I contact customer service?

• You can contact us directly via phone or email at hello@mcduffy.co.

How can I pay online?

• We offer a multitude of payment services that covers any possible payment form convenient for you.